Privacy

A voice is personal. This page explains what Framed Voice keeps, why, and how to have it removed. We follow the Australian Privacy Principles.

What we keep

• The recording you upload or record, the part you chose to keep, and a version converted so every phone can play it.
• The caption and style you chose for the print.
• The print file we send to be printed.
• Your order: name, email, delivery address and what you bought. Payment is handled by Shopify; we never see your card.
• If you save a design to finish later: the email address you give us. We use it only to send the link back to your design and one reminder the next day if you haven't ordered it. It never goes on a mailing list.

Saved designs

The link we email you opens your design, and anyone who has the link can open and change it, so keep it to yourself. Every email about a saved design has an unsubscribe link: one tap and we won't send the reminder, for that design or any you save later. We remember that you unsubscribed so it stays that way.

Who can hear a recording

Anyone who scans the QR code on the frame, or has its link. Each link carries a long random code that can't be guessed, and recording pages are hidden from search engines. Treat the code like a key: anyone you show it to can listen.

How long we keep it

We host a recording for 10 years from your order. Designs that were never ordered, with any recording and email address saved with them, may be deleted at any time, or sooner if you ask us.

Who helps us

We use trusted services to run the store, and share only what each one needs: Shopify (checkout, payment and order emails), Gelato (printing and delivery), Cloudflare (private storage for recordings and print files), Vercel (hosting the site), Neon (our database) and an email delivery service (the emails we send you). Some of these store data outside Australia.

Deleting a recording

Email hello@framedvoice.com with your order number and we'll delete the recording and its files. The QR code will then say the recording has been removed. You can also ask what we hold about you, or ask us to correct it.

Questions or complaints

Email hello@framedvoice.com. If you're not happy with our answer, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).